Frequently Asked Questions

eSIM is supported on iPhone XS, XS Max, and XR (2018) and all subsequent models including iPhone 11, 12, 13, 14, 15, and 16 series. iPhone 14 and later models sold in the USA are eSIM-only (no physical SIM slot). UK models retain a physical SIM slot alongside eSIM capability.

eSIM support on Android varies by manufacturer and model. Confirmed compatible devices include: Google Pixel 3 and later, Samsung Galaxy S20 and later (S, Plus, Ultra variants), Samsung Galaxy Z Fold and Z Flip series, Motorola Razr series, and many recent Huawei models. Always verify with your specific model number on the manufacturer's website.

On iOS: Go to Settings > General > About. If you see "Digital SIM" or "EID" listed, your device supports eSIM. On Android: Go to Settings > Network & Internet > SIM cards. If you see an "Add eSIM" option, your device is compatible.

No. Carrier-locked devices cannot use third-party eSIM profiles. Contact your UK carrier to request an unlock. Most UK carriers (EE, Vodafone, O2, Three) will unlock devices that have completed their contract period or upon request with proof of purchase.

Activation triggers vary by plan. Some plans start on the date of purchase; others start when you first connect to the network in the destination country. Always check the activation trigger in the plan details before purchasing. Plans with "first use" activation are preferable as they don't waste validity time during transit.

Yes, and we recommend it. Installing the eSIM profile at home (on Wi-Fi) ensures you have connectivity the moment you land. If your plan activates on first use, installing it early does not start the clock.

eSIM profiles are tied to the physical device and cannot be transferred to a new device. If your phone is lost or stolen, the eSIM plan cannot be reinstalled on a replacement device. Airalo's refund policy for such cases is limited — check their terms before purchasing high-value plans.

Yes. Most eSIM-compatible devices can store multiple eSIM profiles simultaneously, though only one can be active for data at a time. This allows you to purchase plans for multiple destinations in advance and switch between them as needed.

Data speeds depend on the local network partner in your destination country. Some plans use secondary networks with lower priority, which can result in slower speeds during peak hours. Check plan reviews for specific destinations before purchasing. "Unlimited" plans often have speed throttling after a daily fair-use threshold.

No. All Airalo eSIM plans are data-only. Voice calls and SMS are not included. For calls, keep your UK SIM active in your primary SIM slot. You can make internet calls via WhatsApp, FaceTime, or other VoIP apps using the eSIM data connection (note: some countries restrict VoIP services).

First, restart your device. Then check that the eSIM is set as the active data line in your settings. If the issue persists, contact Airalo's 24/7 support via the app or at [email protected]. Note the exact error message and your current location when contacting support.

Airalo's refund policy allows refunds for plans that have not been installed (QR code not scanned). Once the eSIM profile is installed on a device, refunds are generally not available. Check Airalo's current refund policy before purchasing, as terms may change.